Page 48 - IJSA, Vol. 7, No 1, 2024

International Journal of Science Annals, Vol. 7, No. 1, 2024
рrint ISSN: 2617-2682; online ISSN: 2707-3637; DOI:10.26697/ijsa

Results and Discussion
The model (Figure 1) shows factors that are significant DTs, for example, artificial intelligence (AI) can enable
to digitalization with respect to improving dynamic SMEs in the healthcare sector to refine patient treatment,
capabilities of South African healthcare sector SMEs. enhance firm performance (Gautam et al., 2022), and
Task Characteristics improve the DC (Drydakis, 2022). The positive effect of
As shown in Table 4, INO (p=0.022<0.05) has a positive CSE (p=0.014<0.05) on the digitalisation of SMEs is
effect on the digitalisation of SMEs to improve the DC. also confirmed. In support of this result, several scholars
This outcome is consistent with Raghavan et al. (2021), (Cerchione et al., 2023; Spanò et al., 2023) state that DT
who stated that DTs such as Cloud Computing can help can enable SMEs in the healthcare sector to improve
SMEs in the Healthcare sector become innovative by customer service (Vishwakarma et al., 2023). Similarly,
sharing information and communicating with patients the present study proved that SHI (p=0.003<0.05) has a
on the internet (Arega & Sharma, 2023). Also, the positive effect on the digitalisation of SMEs. This result
present study proved that FPM (p=0.000<0.05) has a is in line with Spanò et al., (2023) who alluded that DTs
positive effect on the digitalisation of SMEs. This result can enable SMEs in the healthcare sector to share
is in line with Vishwakarma et al. (2023), who stated that information with patients (Engelmann, 2024).
Figure 1
A Model for Digitalisation Factors Influencing the Dynamic Capabilities of SMEs in Healthcare Sector

Technology Characteristics state that TTF plays a substantial role in the use of Big
As shown in Table 4, DST (p=0.000<0.05) has a positive Data Analytics (BDA) in mobile cloud healthcare
effect on the digitalisation of SMEs. This result is system. And by the same token, this paper has shown that
supported by Benzidia et al. (2021), who found that DTs TTF is an appropriate theoretical lens to help explain
can enable SMEs in the healthcare sector to protect the digitalization and dynamic capability in the healthcare
data of patients by implementing security measures sector SMEs.
(Raghavan et al., 2021). The positive effect of IEA
(p=0.014<0.05) on the digitalisation of SMEs is also Conclusions
confirmed. As emphasized by Spanò et al. (2023) and In this paper, digitalization was problematized as one of
Vishwakarma et al. (2023) DTs enable SMEs in the the ways to improve dynamic capabilities of healthcare
healthcare sector to collaborate with their patients on the sector Small and Medium Enterprises in their strive to
Internet (Arega & Sharma, 2023). However, the present stay competitive in today’s digital society. This paper has
study found that COS (p=0.687>0.05) has a negative explained and shown that appropriating technology to
effect on the digitalisation of SMEs. This result is in line task during digitalization is key to enhancing dynamic
with Khurana et al. (2022), who found that DTs are not capabilities, in the context of South African healthcare
easy to adopt, because SMEs take time to replace old sector SMEs. The cost of digital technology is a none
technologies with new ones. factor influencing the digitalization process.
Task-Technology Fit Subsequently, digitalisation is a people-driven
On the other hand, the present study found that TTF transformation journey. The paper argues that customer
(p=0.013<0.05) has a positive effect on the digitalisation service, innovation, SME performance, and sharing of
of SMEs. In support of this result, Wang et al. (2019) information play a positive role on the digitalisation

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