Page 55 - IJSA, Vol. 7, No 1, 2024

International Journal of Science Annals, Vol. 7, No. 1, 2024
рrint ISSN: 2617-2682; online ISSN: 2707-3637; DOI:10.26697/ijsa

Figure 1
Conceptualized Study Model for the Use of SaaS to Improve the DCs of Healthcare SMEs

Note.
H1: Customer service influences the use of SaaS to improve the DCs of healthcare SMEs.
H2: Sharing information influences the use of SaaS to improve the DCs of healthcare SMEs.
H3: Internet access influences the use of SaaS to improve the DCs of healthcare SMEs.
H4: Data security influences the use of SaaS to improve the DCs of healthcare SMEs.
H5: Top management support influences the use of SaaS to improve the DCs of healthcare SMEs.
H6: Finance influences the use of SaaS to improve the DCs of healthcare SMEs.
H7: Competitive pressure influences the use of SaaS to improve the DCs of healthcare SMEs.
H8: Infrastructure influences the use of SaaS to improve the DCs of healthcare SMEs.
H9: Viability influences the use of SaaS to improve the DCs of healthcare SMEs.
H10: Task-Technology Fit influences the use of SaaS to improve the DCs of healthcare SMEs.

Scholarly work undertaken by Krejcie and Morgan meets a value of more than 0.7. As shown in Table 1,
(1970) noted that a population that is between 75,000 Cronbach’s alpha meet the threshold requirements.
and 1,000,000 is represented by a sample size of 384. As
a result, the sample size of this present study was 384. Table 1
To evade non-respondent issues when collecting data. Reliability Result of the Data Collection Instrument
The research team distributed 500 questionnaires to
healthcare sector SMEs. A 60.0% response rate was
attained from these questionnaires, with the participants
answering 300 of the questionnaires. The collected data
were analyzed using SPSS version 28.
Reliability Analysis
In this stage, a reliability test was conducted. Recent Healthcare SMEs in South Africa were the target
scholarly works (Hair et al., 2019; Hall et al., 2022; respondents. The study envisioned to obtain data from
Salah & Ayyash, 2023) point out that the principal five hundred (500) SMEs. Three hundred 300 responded
reason for performing a reliability test is to examine the accordingly.
level of consistency of the questionnaire. Additionally, Table 2 presents the demographical statistics of
scholarly work by Hall et al. (2022) posit that the respondents. The demographic variables include gender,
questionnaire is considered reliable if Cronbach’s alpha age (years), education and use of SaaS.

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